Jackson Education Support Online Privacy Policy

Jackson Education Support is committed to protecting individual privacy and securing the personal information made available to us when you visit je411.com or visit Jackson Education Support pages hosted by other sites (such as our official profiles on social networking sites). This Privacy Policy describes what information is made available to Jackson Education Support and how that information is used and retained.

 If you have questions about this policy or suggestions for its improvement, please let us know via email.

Information Received and Retained by Jackson Education Support (JE) Online Platforms

 Information You Give Us

You do not have to provide Jackson Education Support (JE) with any personal information or create a user account to access information on je411.com. However, for some services, we may need personal information such as your name, address, telephone number, and email address. For example:

  • When we ask users to share reviews of services and products, we generally ask for their name and email address;

  • We may ask for personal information from people applying to, registering for, or participating in a service offering.

 Visits to je411.com

When you visit je411.com, the following basic information is automatically received and stored by the web servers hosting je411.com:

  • The originating Internet Protocol (IP) address;

  • The internet domain name;

  • Information about your computer or mobile set-up (e.g., type and version of web browser, operating system, screen resolution, and connection speed);

  • The pages on je411.com that you visit; and

  • The internet address, or URL, of the website that connected you to our site, if you accessed je411.com via a link on another page (i.e., “referral traffic”).

 Email Subscriptions

In order to manage JE email subscription lists, we retain the names and email address of our email subscribers, as well as other information they may have shared with us (e.g., addresses and phone numbers), logs of emails we send, and automatically generated email data used to improve our email communications. This automatically generated email data (generated through simple tools such as “pixel tags” and link redirects) includes:

  • The recipient’s email client;

  • Whether the email was opened;

  • If a link in the message was clicked;

  • Whether an email was delivered;

  • If the email was forwarded; and

  • If the email was printed.

 If, at any time, you wish to stop receiving our messages, simply click on the “Unsubscribe” link at the bottom of each email message.

 Third-Party Websites

Jackson Education Support (JE) maintains official pages or accounts on third-party websites in order to better engage with clients and potential clients (a current list is here). Your activity on those sites is governed by the third-party website’s security and privacy policies. Users of third-party sites often share information with the general public, user community, and/or the third-party operating the site. Consequently, you should review the privacy policies of third-party sites before using them and ensure that you understand how your information may be shared and used. You should also adjust privacy settings on your account on any third-party site to match your preferences.

 For the sole purpose of improving client relations, Jackson Education Support (JE) archives some information that users submit or publish when engaging with Jackson Education Support (JE) through official JE pages or accounts on third-party websites (e.g., by sending a message, posting a comment, “following,” “friending,” or taking similar actions). This information may contain personal information, such as an individual’s username and other public account information, when such information is available based on the user’s privacy settings and the terms of the site. For example:

  • On Twitter, Jackson Education Support (JE) automatically archives “tweets” from official JE accounts, “direct messages” sent to or from official JE accounts, and “mentions” (tweets from other users to official JE accounts; these tweets contain an @ and the username of an official JE account (e.g., @JE_Services). Jackson Education Support (JE) also automatically archives any status that official accounts have “favorited”.

  • On Facebook, Jackson Education Support (JE) automatically archives all content created by official JE pages, content that tags an official JE page, and any content posted on official JE pages (for example, the number of likes to the page and comments posted).

  • On Google+, Jackson Education Support (JE) automatically archives all content posted by official JE accounts, as well as the number of likes/comments/shares on each of those posts (including the comments themselves). Jackson Education Support (JE) also automatically archives the total number of Google+ users that have added our page to a “Circle,” and the list of users that JE accounts have added to “Circles.”

 For aggregate statistical analysis and to improve the quality of our services, we may integrate web measurement tools with our social media pages. These tools enable basic analysis of social media traffic (such as the number of people visiting a certain page) and do not collect personally identifiable information.

 How Information is Used

If you choose to provide us with information, we may use that information to contact you, respond to your message or provide you the information or services you requested. In order to serve you better, we may analyze multiple sources of data you have provided (for example, to look up whether you previously contacted Jackson Education Support (JE) about the same topic so that we do not send you a duplicative response). We may also use messages or comments collected through je411.com or official social media pages for our own purposes, such as to inform policy decisions or in public advocacy.

 We may use data you provide and automatically generated data for statistical analysis to assess, for example, what information is of interest to users, technical design specifications, and system performance. This allows us to make general improvements to our site as well as to offer tailored content to email subscribers (e.g., a follow-up message to subscribers interested in a specific topic based on information they have provided or automatically generated data).

 Sharing of this Information

Information you choose to share with Jackson Education Support (JE) (directly and via third party sites) may be treated as public information. We may, for example, publish compilations of messages or comments collected through je411.com or official social media pages and provide them to national leaders, members of the press, or other individuals outside of the organization. However, we exercise discretion to limit such disclosures to protect your privacy (for example, we generally do not publish last names of commenters).

 Jackson Education Support (JE) uses a third-party analytics provider (currently Google Analytics) to analyze data from cookies. The third-party analytics provider does not receive personally identifiable information through these cookies and is prohibited from combining, matching or cross-referencing je411.com information with any other information. We have also limited the provider’s ability to see your full IP address (a process known as “IP masking”). Please review Google Analytics’ privacy policy for additional information.

 Within Jackson Education Support (JE), we restrict access to personally identifiable information to employees, contractors, and vendors subject to non-disclosure requirements who require access to this information in order to perform their official duties and exercise controls to limit what data they can view based on the specific needs of their position.

 In some cases, we may share information you have provided or automatically generated information with other agencies in response to lawful law enforcement requests or to protect je411.com from security threats. Additionally, if you seek assistance on a matter within the jurisdiction of an agency, we may share your information with that agency for the limited purpose of addressing your request for assistance.

 Except as described above, we do not exchange or otherwise disclose this information.